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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14085
Experience:  E-Reader Expert
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Brightness is normal except when I use kindle to read?

Customer Question

brightness is normal except when I use kindle to read?
JA: What's the make/model of your device? How old is it?
Customer: Samsung kindle model sm-t520nzkaxar I think I bought it in 2015
JA: How long has this been going on? What troubleshooting have you tried?
Customer: about a month--tried changing settings
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: E-Readers
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  info tech replied 1 month ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you (rating bar of stars top of the page) 3 to 5 stars click submit thanks again

Regards

Anthony

Customer: replied 1 month ago.
turned off for 40 seconds to reboot on 4 different occasions both with and without power cable--still doesn't work
Customer: replied 1 month ago.
won't spend 20--
Customer: replied 1 month ago.
return my$5--advise didn't work.
Customer: replied 1 month ago.
I don't want a membership cancel