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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My kindle isn't working right. It is real slow and when I

Customer Question

my kindle isn't working right. It is real slow and when I try to play my game it turns black and takes me out of the game.
JA: What's the make/model of your device? How old is it?
Customer: Kindle fire
JA: How long has this been going on? What troubleshooting have you tried?
Customer: For a few weeks. I have tried turning it off and holding the button for a minute. I have downloaded a cleaning app and run it several times
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: E-Readers
Expert:  Cris replied 1 month ago.

Hi there, I am Cris and will be glad to assist you.

Have you tried to reset the Kindle back to factory settings?

There could be a issue with the software and needs to be reloaded with a restore.