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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Suddendly the light on the screen has dimed. what has

Customer Question

Suddendly the light on the screen has dimed. what has happened?
JA: What's the make/model of your device? How old is it?
Customer: 2 months
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 5 hours - haven't been able to find any answers
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I don't think so.
Submitted: 4 months ago.
Category: E-Readers
Expert:  Randy Boman replied 4 months ago.

Hi,

My name is***** will assist you.

I am sorry to hear that you are having this issue.

This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your reader will work normally again.

press and hold the power switch for 20 seconds, then release.

Expert:  Randy Boman replied 4 months ago.

did that work for you?