How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask info tech Your Own Question
info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14173
Experience:  E-Reader Expert
18621325
Type Your E-Readers Question Here...
info tech is online now
A new question is answered every 9 seconds

I have a Kindle Paperwhite, which I use only for reading. It

Customer Question

I have a Kindle Paperwhite, which I use only for reading. It is stuck on some Monthly deals and won't charge, light up or go to home. And I can't reboot it. What can I do?
JA: What's the make/model of your device? How old is it?
Customer: It is 4 years old. I don't know the make and model, where would I find that information?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have just tried to reboot it and it happened on MOnday Jan 1
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: E-Readers
Expert:  info tech replied 2 months ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you (rating bar of stars top of the page) 3 to 5 stars click submit thanks again

Regards

Anthony

Expert:  info tech replied 2 months ago.

Do you need ny more help with this please?

Anthony

Expert:  info tech replied 2 months ago.

Do you need anymore help with this please?

If you do please let me know, if you are now OK could you please rate the info positively 3 to 5 stars with the rating bar of stars at the top of the page, I am an independent technician I only receive credit from the site when you rate me favorably thank you.

Anthony