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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 13931
Experience:  E-Reader Expert
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I have a Kindle Paperwhite, which I use only for reading. It

Customer Question

I have a Kindle Paperwhite, which I use only for reading. It is stuck on some Monthly deals and won't charge, light up or go to home. And I can't reboot it. What can I do?
JA: What's the make/model of your device? How old is it?
Customer: It is 4 years old. I don't know the make and model, where would I find that information?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have just tried to reboot it and it happened on MOnday Jan 1
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 16 days ago.
Category: E-Readers
Expert:  info tech replied 16 days ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you (rating bar of stars top of the page) 3 to 5 stars click submit thanks again

Regards

Anthony

Expert:  info tech replied 16 days ago.

Do you need ny more help with this please?

Anthony

Expert:  info tech replied 15 days ago.

Do you need anymore help with this please?

If you do please let me know, if you are now OK could you please rate the info positively 3 to 5 stars with the rating bar of stars at the top of the page, I am an independent technician I only receive credit from the site when you rate me favorably thank you.

Anthony