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Ask Nathan Your Own Question
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 23540
Experience:  Nook, kindle & ipad expert
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I have lost wifi on my kindle and I have forgotten my

Customer Question

I have lost wifi on my kindle and I have forgotten my password.
JA: What's the make/model of your device? How old is it?
Customer: kindle5.8.5.0.2 I'm guessing at 5 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It happened last week after my son deleted an older model from my amazon account.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No.
Submitted: 4 months ago.
Category: E-Readers
Expert:  Nathan replied 4 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 4 months ago.

Is it the wifi password ***** have forgotten, or your amazon account password?

Customer: replied 4 months ago.
My wifi password
Expert:  Nathan replied 4 months ago.

Thanks for confirming,

There are a few possible ways to get (or change) your password:
1) You can look for a sticker on the back/side of the router, which indicates the factory default (key/passphrase). Note this only works if the password ***** never changed/customized when the router was initially configured
2) You can access the router configuration menu via a computer that is already connected to the router, either via wifi or wired ethernet. This lets you view/change the password.
3) you can do a factory reset of the router, clearing all settings, and allowing that default password ***** function again. Doing this results in having to update the password ***** all devices.

Of these options, I'd suggest #2, but I'll be happy to give more info on any of them. If you can let me know the make/model of the router, I'll give you the basic steps to access the router setup. Or, if you aren't comfortable doing so yourself, I can do it for you remotely.

Thank you,

Nathan