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Pete
Pete, Engineer
Category: E-Readers
Satisfied Customers: 16890
Experience:  Over 16 years experience installing and repairing electronics.
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My old 3G kindle stopped having 3G so I bought a new one.

Customer Question

My old 3G kindle stopped having 3G so I bought a new one. The 3G worked for a few weeks and now is gone. I travel a lot and do not always have access to the internet.
JA: What's the make/model of your device? How old is it?
Customer: It is 6 weeks old device info
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it started a few days ago. I have held the off button down to try and re boot it and it did not work. The clock also is not showing the correct time. It is showing Frankfurt which I travelled through a few days ago.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Firmware kindle 5.6.5 network wifi + 3 g.
Submitted: 4 months ago.
Category: E-Readers
Expert:  Pete replied 4 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 4 months ago.

Have you tried a restart? Press and hold the power button to power the Kindle off, then turn it on again.

If that doesn't work and the 3G is faulty then the device will need to be returned to Kindle.

You can arrange a return at: https://www.amazon.com/gp/help/contact-us/general-questions.html

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Pete.
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Customer: replied 4 months ago.
Your help was useless. Thanks.
Customer: replied 4 months ago.
Please don't try and charge me any more for send it back to the manufacturer
Expert:  Pete replied 4 months ago.

Did the restart not work?

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