My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
To unlock and reset your Kindle, Paperwhite or Fire:
1. On a Kindle Fire (any model) attempt to enter a password—any string of characters will do—five times in a row. After the fifth failed attempt, you’ll be prompted to reset the Fire without having to go through the menus as described above.
2. On a regular Kindle, Kindle Touch or Paperwhite, reset your Kindle by entering “111222777″ as the parental controls / screen lock password.
Please reply and let me know if you need any other assistance.
Also, please take a moment to rate my service by choosing one of the stars at the top and click on submit.
Thank you very much!
press and hold the power switch for 40 seconds, then release.