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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I've 2 kindles the older one will not connect to my

Customer Question

I've 2 kindles the older one will not connect to my internet. Can you talk me thru getting it set? the newer second kindle will not let me delete read books from the device...help
JA: What's the make/model of your device? How old is it?
Customer: newer one was received last Christmas it's from amazon 7" tablet
JA: How long has this been going on? What troubleshooting have you tried?
Customer: recently trying to remove read books the older is 7 years old it does have the black square with the option to remove from device.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: it is the one that will not connect I have input the code & password ***** my att internet box
Submitted: 21 days ago.
Category: E-Readers
Expert:  Randy Boman replied 21 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Try these steps on your Kindle> press and hold the power button for 20 seconds and then release. Then when the kindle powers back on>

  • Then try connecting to Wi-Fi
  • Select Wi-Fi.
  • Ensure Wireless Networking switch is in the on position.
  • Your home network should appear in the list.
  • Tap the name of your network. A lock symbol will appear next to your network .
  • Enter the characters of the password ***** the onscreen keyboard.
  • If you need help locating your password ***** me know.
  • Then Tap Connect.
Customer: replied 21 days ago.
it is open do I go to web?
Expert:  Randy Boman replied 21 days ago.

do you have it registered?

Customer: replied 21 days ago.
please refund my $5 I'll find someone here who can help me.
Expert:  Randy Boman replied 21 days ago.

I am sorry for any difficulty or confusion. I am not sure about any of the fees. I only do the tech support. However our service is backed by 100 % guarantee and customer service will be glad to answer any account questions for you.