Ask an E-Readers Question, Get an Answer ASAP!
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
Does the name of your home wifi network appear in the list of available networks in the wireless menu?
Try these steps please>
On your Kindle>
Then on your Kindle> press and hold the power button for 20 seconds and then release. Then when the kindle powers back on>
okay, the wifi password ***** you are using must be wong.
Does the correct home wifi network name appear on the kindle?
okay, are you sure that the wifi password ***** that network name is correct?
okay, are you on a windows computer now.
If yes, I can connect remotely and check your network settings.
okay, I can check the setting from the Mac also.
Click on the blue link below and allow the remote session to download and run please> then reply here with the 9 digit access code and password.
Please reply and let me know if you need any other assistance.
Also, please take a moment to rate my service by choosing one of the stars at the top and click on submit.
Thank you very much!