Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.
There was a critical update posted around March of last year that is required to continue using the Kindle. Since you haven't used it in some time, I'm assuming the update needing to be done is what's causing you problems.
Click the link below and follow the instructions on that page to update your Kindle. Keep in mind the USB to mini USB cable must be used to connect your Kindle to your PC for this update:
Let me know if you need more help. Also, could you please click a POSITIVE RATING (3-5 stars at the top of the page) and click SUBMIT so that I am credited for working with you today?
Do you need further assistance with this?
I was just following up to see if you needed further help? The site shows that since the question is open that you are still looking for help. Or, if you received the information you were looking for-could you please kindly rate my service POSITIVELY (by clicking a 3-5 star rating by scrolling to the top of the page)? Thanks in advance.