How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dan T. Your Own Question

Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
42300671
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

I keep getting messages that I have a credit. i don't know

Customer Question

i keep getting messages that I have a credit. i don't know how to use it
JA: Just to clarify, what's the exact make and model of your machine?
Customer: kindle3.4.2
JA: How long has this been going on? What troubleshooting have you tried?
Customer: its saying I have a 131.02 e book settlement. but i don't know how to use it.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no why do i have to pay
Submitted: 1 month ago.
Category: E-Readers
Expert:  GeekGal replied 1 month ago.

Hi there. My name is***** are a third party support site not related to Amazon or Kindle and we do charge for support. However, we are highly qualified and have much experience and generally are able to help you much faster than Amazon can. Would you like to proceed?