How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Aric Your Own Question
Aric, Technician
Category: E-Readers
Satisfied Customers: 44256
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
Type Your E-Readers Question Here...
Aric is online now
A new question is answered every 9 seconds

I received a Kindle for Xmas. It is charged and I would like

Customer Question

I received a Kindle for Xmas. It is charged and I would like to download a book. But I'm on a page that I can't get out of. It looks like weird artwork, with a bunch of upper case capital on it, facing in different
JA: What's the make/model of your device? How old is it?
Customer: it is new. I don't know w here to find the make and model. Nothing appears on the Kindle itself. I have the box here - Paperwhite with 300 PPI display....can't find the other stuff.there is a UPC number....
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since I tried to set it up. I'm not good at devices, though. It is stuck on this display
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No, thanks
Submitted: 5 months ago.
Category: E-Readers
Expert:  Aric replied 5 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 5 months ago.

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).

If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

Expert:  Aric replied 5 months ago.

If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen (scroll up the page to get to the STARS). That is how I am credited for my efforts by the site.

Expert:  Aric replied 5 months ago.

Are you still having the same problem, and do you need further assistance with this?