I forgot my password ***** my amazon account : *************** JA: What's the make/model of your device? How old is it? Customer: brand new kindle oasis JA: How long has this been going on? What troubleshooting have you tried? Customer: I try to create a new account quite my email address but Amazon told me that i already got one at this email address JA: Anything else you want the eReader expert to know before I connect you? Customer: not really beside my password
Hi. I'm Steve and I will be assisting you today. I've been here since 2005.
*** Please note that I cannot take a call right now*** - the site is sending you those prompts, not me. If you need phone support, I can opt out and another expert will help you.
Ok, let's see what we can do here.
Go to www.amazon.com/myk and click on Forgot Password.Follow the prompts to recover your password.I'll be here if you need further help.Steve
Hi there. Did you give my suggestion a try?
Let me know.