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Ask Steve G. Your Own Question

Steve G.
Steve G., Engineer
Category: E-Readers
Satisfied Customers: 17941
Experience:  Vice President of an Electronics Repair Company
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I forgot my password for my amazon account: ***************

Customer Question

I forgot my password ***** my amazon account : *************** JA: What's the make/model of your device? How old is it? Customer: brand new kindle oasis JA: How long has this been going on? What troubleshooting have you tried? Customer: I try to create a new account quite my email address but Amazon told me that i already got one at this email address JA: Anything else you want the eReader expert to know before I connect you? Customer: not really beside my password

Submitted: 1 month ago.
Category: E-Readers
Expert:  Steve G. replied 1 month ago.

Hi. I'm Steve and I will be assisting you today. I've been here since 2005.

*** Please note that I cannot take a call right now*** - the site is sending you those prompts, not me. If you need phone support, I can opt out and another expert will help you.

Ok, let's see what we can do here.

Go to www.amazon.com/myk and click on Forgot Password.

Follow the prompts to recover your password.

I'll be here if you need further help.
Steve

Expert:  Steve G. replied 1 month ago.

Hi there. Did you give my suggestion a try?

Let me know.

Steve