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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 36640
Experience:  Troubleshoot issues with E-readers.
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I have a nook color that will no longer connect to wifi.

Customer Question

Hello! I have a nook color that will no longer connect to wifi.
JA: What's the make/model of your device? How old is it?
Customer: Model BNRV200. I bought it in 2011, I believe.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Quite a while, but I had a lot of books on it so I hadn't tried connecting in a while. I have turned it on and off and also reset the router
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No thank you.
Submitted: 3 months ago.
Category: E-Readers
Expert:  E-Rusty replied 3 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  E-Rusty replied 3 months ago.

Do you still need help with this?

Customer: replied 3 months ago.
Expert:  Viet - E-reader Tech replied 3 months ago.

Hi,

I'm sorry about the issue. I'm another tech; I will help you with this issue.

What's the error or message?

Does it ask for Wi-Fi / wireless password?

What's the make / model of your internet modem / router device(s)? Please check at the back / bottom of it. Do you also see any password ***** key / passphrase there? (It is case-sensitive.)

Do you also have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?

If needed, please confirm your Wi-Fi / wireless password ***** the steps below:

- If you have a Windows 7 or 8 or 10 laptop or wireless computer, then please try the following steps on that computer in order to check the modem/router's Wi-Fi / wireless password ***** that computer:

  1. Open Control Panel.
    ; (If needed, press at the same time the two keys Windows logo and R on the computer's keyboard, then type control then click OK, then the Control Panel window should open.)
  2. Open Network and Internet / Network and Sharing Center.
  3. Then click on your wireless network name on the right of Connections item.
  4. Then click on Wireless Properties.
  5. Then click on the Security tab.
  6. Then select the box at Show characters.
  7. Then you will see the Network security key above it, that is your Wi-Fi / wireless password; it is case-sensitive.

- If you have a Mac laptop or wireless computer, then please try the following steps on that computer in order to check the modem/router's Wi-Fi / wireless password ***** that computer:

  1. Open Finder, then select Applications.
  2. Then open folder Utilities. Then open Keychain Access.
  3. Select System under Keychains column on the left.
  4. Select Passwords (or All Items) under Category on the left.
  5. Then you'll see your network name on the right column. (It will have a kind of AirPort network password.)
  6. Double-click on your network name.
  7. Select tiny box at Show password.
  8. Enter your Mac administrator's password, and press the Enter key. If you don't have one, just leave it blank and press the Enter key.
  9. Then you will see your network security / Wi-Fi / wireless password ***** key; it is case-sensitive.

- If there is still any issue, please answer all my questions above, so I can troubleshoot the issue further.

Please reply at the box below to continue. Thank you,