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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14388
Experience:  E-Reader Expert
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My Kindle says it needs repair. what's next? model #001100,

Customer Question

my Kindle says it needs repair.
what's next?
JA: What's the make/model of your device? How old is it?
Customer: model #001100, probably 4 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: The notice appeared last nite; I have not tried any solutions.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: E-Readers
Expert:  info tech replied 4 months ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you (rating bar of stars top of the page) 3 to 5 stars click submit thanks again

Regards

Anthony

Expert:  info tech replied 4 months ago.

Do you need any more help with this please question is still open and unrated?thanks let me know

Anthony

Expert:  info tech replied 4 months ago.

Do you need anymore help with this please?

If you do please let me know, if you are now OK could you please rate the info positively 3 to 5 stars with the rating bar of stars at the top of the page, I am an independent technician I only receive credit from the site when you rate me favorably thank you.

Anthony