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Pete
Pete, Engineer
Category: E-Readers
Satisfied Customers: 16498
Experience:  Over 16 years experience installing and repairing electronics.
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I ;t think I downloaded new info, don't know --amazon

Customer Question

I don;t think I downloaded new info
JA: What's the make/model of your device? How old is it?
Customer: don't know --amazon kindle. It is fairly old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: when we got the message to update-I don't think we did it right
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: E-Readers
Expert:  Pete replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 1 month ago.

Which Kindle model do you have?

What version of software is currently installed on it?

You can check the latest Kindle software versions here:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201994710

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Expert:  Pete replied 1 month ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.