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Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Where have you tried entering the gift code, please?
And, what device did you enter it on?
Entering your gift code properly is important. They are like passwords, that require exactitude and distinctiveness and perfect recognizability. Perhaps your entry failed at first owing to not observing exactly what character was to be entered... what looks like a '5' might be an 'S' for instance.