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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Having trouble with my connection with my exfinitywifi

Customer Question

Having trouble with my connection with my exfinitywifi connection to my kindle
JA: What's the make/model of your device? How old is it?
Customer: Brand new kindleoasis.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: from beginning just got it having trouble with password *****
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no but cannot connect thru computer exept by type.
Submitted: 1 month ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Please do not connect your kindle to the network name called xfinitywifi.

What is the model of your Internet modem/router device?
Do you also have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,