How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35767
Experience:  Troubleshoot issues with E-readers.
30037186
Type Your E-Readers Question Here...
Viet - E-reader Tech is online now
A new question is answered every 9 seconds

Kindle on/off button will not turn Kindle on.

Customer Question

Kindle on/off button will not turn Kindle on.
Submitted: 21 days ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 21 days ago.

Hi,

I'm sorry about the issue. Have you tried pushing & holding the On / Off button on your Kindle for about 45 seconds, then turn it back on and check?

Is there any power / light on the kindle?

Is there anything on the kindle's screen?

Does your Kindle have touchscreen?

How old is your Kindle?

Please reply at the box below to continue. Thank you,

Expert:  Viet - E-reader Tech replied 21 days ago.

Please see my reply above. Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - E-reader Tech replied 19 days ago.

Hi,

How are you? It's been a few days. Have you seen my previous replies above?

Do you still need help with the kindle issue? And/or do you need help with anything else?

- Also, if you'd like to know how to read your kindle books on your other devices, such as on a computer, or tablet, or smartphone, if you have, please let me know, so I can show you.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,