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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Trying to purchase a book, my credit card has changed but I

Customer Question

trying to purchase a book, my credit card has changed but I cannot update the payment method....
JA: What's the make/model of your device? How old is it?
Customer: I do not know the m/m.... it is probably 4 years old...
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I purchased a book last summer and apparently the payment did not process..... because it tells me I owe for the past purchase.... I went to edit payment method but could not edit....
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: E-Readers
Expert:  Aric replied 4 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 4 months ago.

Is this a Kindle you're referring to?

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