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Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 22666
Experience:  Nook, kindle & ipad expert
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Kindle 2 is charged. Pages don't turn Cant get to any intro

Customer Question

Kindle 2 is charged. Pages don't turn Cant get to any intro page like with my library On/off doesn't seem to do anything. There was no dropping It just stopped for no reason
JA: What's the make/model of your device? How old is it?
Customer: Amazon Kindle 2 New last summer so 6 months old or so I do use it a lot.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It happened this morning I haven't done anything but try to turn it on / off - no luck I put it on charge but it had just been fully charged
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: E-Readers
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 2 months ago.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

Expert:  Nathan replied 2 months ago.

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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