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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I dont remember email address or password and cannot

Customer Question

i dont remember email address or password ***** cannot register my new kindle fire
JA: What's the make/model of your device? How old is it?
Customer: kindle fire received as christmas gift. i have an old kindle about 5 yrs old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i am trying to register and and it asks me for my existing amazon account
JA: Anything else you want the eReader expert to know before I connect you?
Customer: yes i dont remember email or password ***** existing amazon acct
Submitted: 5 months ago.
Category: E-Readers
Expert:  Dr. Fix-It replied 5 months ago.

Hi my name is Shaw aka Dr.Fix-It , Your online expert ready to assist you... Are you able to go on your computer and access your AMAZON.com account? The email and password ***** Kindle Fire is asking for is the one for your Amazon account, if forgot your password ***** can be emailed to you, however if you do not recall the email used for your account then will need to call to verify information and restore access to your Amazon account.