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Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9562
Experience:  E-Reader Technician
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I'm frustrated, my kindle paper screen froze during

Customer Question

I'm frustrated, my kindle paper white screen froze during boot/start up.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: I don't care about my printers, but thanks for asking
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I need paper white kindle help
JA: Anything else you want the eReader expert to know before I connect you?
Customer: IT froze during sys start up
Submitted: 4 months ago.
Category: E-Readers
Expert:  Randy Boman replied 4 months ago.

Hi,

My name is***** will assist you.

I am sorry to hear that you are having this issue.

This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.
Please let me know if this does not work for you,

Expert:  Randy Boman replied 4 months ago.

Please let me know if you need any other assistance.

Also, please take a moment to rate my service positively.