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Cris
Cris, Technician
Category: E-Readers
Satisfied Customers: 6197
Experience:  A technician which covers all grounds including E-Readers.
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Was trying to add a Wi Fi network. Screen is now frozen. How

Customer Question

Was trying to add a Wi Fi network. Screen is now frozen. How do I unfreeze it? Thank you
JA: What's the make/model of your device? How old is it?
Customer: Koboglo
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just now
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Don't think so except I never did sync with wireless
Submitted: 1 month ago.
Category: E-Readers
Expert:  Cris replied 1 month ago.

Hi there, I am Cris and will be glad to assist you.

Press and hold the power button/switch for 20 seconds or until the device shuts off. Then turn it back on and continue with setup.

Let me know if you have any further questions. Please take the time to rate my service and submit.

Customer: replied 1 month ago.
Didn't work
Expert:  Cris replied 1 month ago.

Is it not turning on now?