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Thanks for contacting JustAnswer.com I am Cris.Please try to force start your Kindle by doing the following:1. If you have it connected to the charger currently remove for 30 seconds.2. If you also have a case on the device please remove it.3. Connect your Kindle to the charger for 5 minutes, after 5 minutes.4. Leave on the charger press and hold the power button/switch for up to 1 minute or until the screen flickers which ever is shorter.5. Then allow about 1-2 minutes for the software to load up.Let me know if you have any further questions. Please take the time to rate my service and submit at the top.