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Ask Cris Your Own Question
Cris
Cris, Technician
Category: E-Readers
Satisfied Customers: 6318
Experience:  A technician which covers all grounds including E-Readers.
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I have forgotten my password, its a kindle an its about 6yrs

Customer Question

I have forgotten my password
JA: What's the make/model of your device? How old is it?
Customer: its a kindle an its about 6yrs old one of the first ones
JA: How long has this been going on? What troubleshooting have you tried?
Customer: have tried a number of things but nothing seems to work this is the first time online with anyone
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: E-Readers
Expert:  Cris replied 4 months ago.

Hi there, I am Cris and will be glad to assist you.

You forgot the PIN that logs you into the Kindle? Is that correct?

Customer: replied 4 months ago.
Customer: replied 4 months ago.
no phone call
Customer: replied 4 months ago.
just send me an email
Expert:  Cris replied 4 months ago.

Can you tell me which Kindle model you have? Is it a Kindle Touch, Fire or paperwhite?

Customer: replied 3 months ago.
It's a Kindle Fire.
Expert:  Cris replied 3 months ago.

Try the following and let me know the outcome:

  • On the lock screen, swipe from the right side edge of the screen.
  • Enter an incorrect password ***** PIN (at least characters in length) five times. ...
  • Tap Reset to reset your device to factory defaults.

Please take the time to rate my service if the solution works at the top and submit.

Expert:  Cris replied 3 months ago.

Thanks,