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Pete
Pete, Engineer
Category: E-Readers
Satisfied Customers: 16702
Experience:  Over 16 years experience installing and repairing electronics.
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Tells me I have an incorrect password, It is new, a Kindel

Customer Question

Tells me I have an incorrect password
JA: What's the make/model of your device? How old is it?
Customer: It is new, a Kindel Oasis
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I just got it today and am trying to connect with Wi-Fi
JA: Anything else you want the eReader expert to know before I connect you?
Customer: not now, probably later
Submitted: 3 months ago.
Category: E-Readers
Expert:  Pete replied 3 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 3 months ago.

If you do not remember the passcode for your Kindle, you’ll need to reset your device, which will remove all of your personal information, including your lock screen passcode and parental controls, Amazon account information, Wi-Fi settings and downloaded content.

Any content you’ve purchased from Amazon is automatically saved to the Cloud and can be re-downloaded from the All tab when you register your Kindle to your account again.

To reset your device:

  1. Tap the passcode field to bring up the onscreen keyboard.
  2. Type 111222777 and then tap OK. Your Kindle will restart.

To use your Kindle again, you'll need to connect to a wireless network and register your Kindle.