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Ask Cris Your Own Question
Cris
Cris, Technician
Category: E-Readers
Satisfied Customers: 6313
Experience:  A technician which covers all grounds including E-Readers.
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MY KINDLE FIRE WILL CHARGE BUT WILL NOT CONNECT TO THE

Customer Question

MY KINDLE FIRE WILL CHARGE BUT WILL NOT CONNECT TO THE INTERNET
JA: What's the make/model of your device? How old is it?
Customer: I'm trying to find that information
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It has been going on for a month or. First facebook wouldn't respond then I couldn't connect to my wi fi and now I c't read the already downloaded books. I have not tried anything. The kindle is four years or older.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: E-Readers
Expert:  Cris replied 3 months ago.

Hi,

Thanks for contacting JustAnswer.com I am Cris.

Please try to force start your Kindle by doing the following:

1. If you have it connected to the charger currently remove for 30 seconds.

2. If you also have a case on the device please remove it.

3. Connect your Kindle to the charger for 5 minutes, after 5 minutes.

4. Leave on the charger press and hold the power button/switch for up to 1 minute or until the screen flickers which ever is shorter.

5. Then allow about 1-2 minutes for the software to load up.

Let me know if you have any further questions. Please take the time to rate my service and submit at the top.