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Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I am trying to register the new Kindle I received today as a

Customer Question

I am trying to register the new Kindle I received today as a Christmas gift. I already have an account with an old Kindle (not in use). Also books have been sent to my IPAD. Over and over again I type in my account information and am told that the information does not match anything on record. My mobile number is(###) ###-#### my email address is***@******.***. Do you want my password ***** well? Can you help me?
JA: What's the make/model of your device? How old is it?
Customer: Brand new Kindle Voyage E reader. 800GDQ7CYC
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have been trying for an hour to register the item.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: E-Readers
Expert:  Randy Boman replied 3 months ago.

I can help you reset the password.

For your security, we need to verify your identity.We've sent a code to the email***@******.***. Please reply here with the code.