I'm sorry about the issue. Is the kindle asking for the Wi-Fi / wireless password? And/or the Amazon account password?
What is the model of your Internet modem/router device? Do you see any password ***** key / passphrase at the back / bottom of your internet modem / router device?Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Your Amazon User ID is your email address. Do you have an Amazon account? Have you tried signing in your Amazon account at the Amazon.com website?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,