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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I cannot log on to my e-reader, I am not sure of make. It is

Customer Question

I cannot log on to my e-reader
JA: What's the make/model of your device? How old is it?
Customer: I am not sure of make. It is about 3 yrs old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 24-36 hrs. I read in bed at night - went to sleep It fell off my bed and was left open all night. Since then I cannot log on. It tells me my password ***** ***** long enough but it is the one I have always used.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Not that I can think of.
Submitted: 6 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 6 months ago.

Hi,

I'm sorry about the issue. What's the model of your ereader, such as Kindle, or Nook, or Kobo, etc.?

What kind of password ***** ***** asking for?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - E-reader Tech replied 6 months ago.

What kind of password ***** ***** ereader asking for, such as Wi-Fi / wireless password, or device login password, or account password, etc.?

Does it let you go to menu / settings on your ereader?

What's the make / model of your internet modem / router device? Do you see any password ***** key / passphrase at the back / bottom of your internet modem / router device?

Please tell me everything it is currently showing on your ereader's screen.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - E-reader Tech replied 6 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,