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Please register your Kindle paperwhite following the steps found here: http://www.dummies.com/consumer-electronics/tablets/kindle/how-to-register-your-kindle-paperwhite/ <=== CLICK HERE
If no luck, you can register it by phone calling 1(###) ###-####/p>
Not sure why you are giving also the brand and model of your printer. Do you have an issue with your printer as well?
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