My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
What is currently on the kindle screen?
You can reply to me here by typing in the box below please.
no, I am located in the u.s
This may be caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.
did that work for you?