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Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 41956
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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I am having trouble bringing home screen uo, I do not know

Customer Question

I am having trouble bringing home screen uo
JA: What's the make/model of your device? How old is it?
Customer: I do not know the model is has a light.i hve had it 4 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I is showing the tree inthe front thatis as far as it goes
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No i would rather talk to someone i ca explain better
Submitted: 7 days ago.
Category: E-Readers
Expert:  Aric replied 7 days ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

Expert:  Aric replied 7 days ago.

Have you tried a reboot yet? If not, please follow the steps below:

Simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).

If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.

If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen (scroll up the page to get to the STARS). That is how I am credited for my efforts by the site.

Expert:  Aric replied 7 days ago.

Do you need further assistance with this?