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Jason Jones
Jason Jones, Technician
Category: E-Readers
Satisfied Customers: 14387
Experience:  Years of experience and education.
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Why does my pinterest not work on my kindle fire. I moved it

Customer Question

why does my pinterest not work on my kindle fire. I moved it to the cloud since it stopped working and was going to bring it back out of the cloud, however, it says it is not compatible with this device. it worked perfectly fine until recently.
JA: What's the make/model of your device? How old is it?
Customer: I really don't know. I have had it for approx. 4 years. It is a kindle fire.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Been going on for approx. 3 to 4 weeks. I deleted it and placed it in the cloud. Went to reinstall from the cloud and it said that it would not work on my device. It used to work until now.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: not that I know of
Submitted: 10 days ago.
Category: E-Readers
Expert:  Jason Jones replied 10 days ago.

Hello,
I am the person that will be helping you today.

In this case, you will need to uninstall the Pinterest app and reinstall it. Please, do that and report back here with the status of your problem.

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 10 days ago.
I can't. when I try to reinstall it it says"Not compatible. Pinterest is incompatible with your device. You cannot purchase this app from this device." However, I have been using Pinterest for as long as I have had this device which is 3 to 4 years.
Expert:  Jason Jones replied 10 days ago.

When were you last able to access the app on your Kindle Fire?

Customer: replied 10 days ago.
about 3 to 4 weeks ago
Expert:  Jason Jones replied 10 days ago.

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

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