Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.
Let me know if you need more help
A positive rating is appreciated thank you (rating bar of stars top of the page) thanks again
If you have done it exactly as described how old is the kindle please?
Its likely in that case the firmware has gone bad with the kindle
Please pick out your kindle here and see if there is a firmware upgrade for it
If not you will need to use the CONTACT button on the left of the page and hopefully amazon will swap it for you maybe at a discounted price
Hopefully my input has helped here today
A positive rating is appreciated thank you
Need anymore help please?
Yes but we move on when you verify you done it as described above, you need to speak with support you will find that on the homepage for a refund