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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have changed my wifi password but kindle wont recognise

Customer Question

I have changed my wifi password ***** kindle wont recognise new one
JA: What's the make/model of your device? How old is it?
Customer: not sure, early model with key board below ( middle version of three offered )
JA: How long has this been going on? What troubleshooting have you tried?
Customer: went to menu , to wifi , ( Lawries Wifi ) then entered new password ***** connect !
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 9 days ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 9 days ago.

Hi,

I'm sorry about the issue. What's the model of your internet modem / router device?

Can you please press and hold (or slide and hold) the power on / off button / switch on your kindle for about 45 seconds, then turn it back on and check?

What's the error or message when entering your new wireless / Wi-Fi password ***** your kindle?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,