Hi,I'm sorry about the issue. What is the model of your Internet modem/router device?
Does it ask for Wi-Fi / wireless password? If yes, do you know your exact wi-fi / wireless password ***** key (it is case-sensitive)?
What's the exact full error message?Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac? Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,