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Ask Randy Boman Your Own Question

Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9250
Experience:  E-Reader Technician
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I have forgotten my password for my kindle.can u help me,

Customer Question

I have forgotten my password ***** my kindle.can u help me
JA: What's the make/model of your device? How old is it?
Customer: acouple of years old. I don't know other than its a kindle.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i just have been going on some hard med time and just haven't been readind, cemo is a hard thing to handle .
JA: Anything else you want the eReader expert to know before I connect you?
Customer: guess not
Submitted: 7 days ago.
Category: E-Readers
Expert:  Randy Boman replied 7 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

To unlock and reset your Kindle, Paperwhite or Fire:

1. On a Kindle Fire (any model) attempt to enter a password—any string of characters will do—five times in a row. After the fifth failed attempt, you’ll be prompted to reset the Fire without having to go through the menus as described above.

2. On a regular Kindle, Kindle Touch or Paperwhite, reset your Kindle by entering “111222777″ as the parental controls / screen lock password.

Now the device is unlocked, but it’s also been cleared of all the content you’ve downloaded to it and it’s been totally disconnected from your Amazon account, so you’ll need to go through the set-up screens to re-register it and then re-download whatever content you’d like to have on it again.

  1. For kindle keyboard> Type resetmykindle into the passcode field.
  2. Press the Enter key (below the Del key).

Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

Expert:  Randy Boman replied 3 days ago.

Did that work for you?