My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
I can help you with both of those issues.
Try this first please and let me know if it is successful. Go to amazon.com on your computer and choose sign in, if it is already signed in click on the account section and choose sign out. then try signing in with the email and password ***** you are trying on the kindle. let me know what happens and then we will get the kindle that is in chinese back to english.
You can reply to me here by typing in the box below please.
Okay, do you have the Kindle connected to wifi?
did that work?
okay are you entering the email address and password ***** you use to sign in on amazon on your computer?
try this please, press and hold the power switch on the Amazon fire for 40 seconds, then release. Then power back on and try the registration again.
okay, does that message come up on the registration screen?
Okay, that sounds like it is not connected to the Internet.
Hello,I am the person that will be helping you today.
When you connect to the Xfinitywifi signal, you will first need to log into your Comcast account, if you have one. You may wish to connect to your actual wireless signal. May I ask for the brand and model name of your wireless router or your wireless modem?
Once I have the above requested information, I will be able to give you the correct answer.
I look forward to your response,Jason