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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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How do I unlock my wireless settings on my nook glowliaght?

Customer Question

how do I unlock my wireless settings on my nook glowliaght?
JA: What's the make/model of your device? How old is it?
Customer: several years old, Glow light
JA: How long has this been going on? What troubleshooting have you tried?
Customer: awhile, haven't tried to download any new Nook books from B&N lately.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Very frustrated with nook support-old lady who lives for her Nook/books!
Submitted: 15 days ago.
Category: E-Readers
Expert:  GeekGal replied 15 days ago.

Hi there. My name is***** would be my pleasure to help you with this. Please try the following:

If you are experiencing any problems connecting your NOOK GlowLight Plus™ to Wi-Fi or registering your unit:

  1. Tap the upper right corner of the Status Bar to open on the Quick Settings window, tap All Settings, and tap Wireless. Then tap on the checkmark towards the top to turn off your Wi-Fi. Wait for a minute, and then turn on your Wi-Fi. This will refresh the wireless connectivity of your device.
  2. If you are still experiencing problems, press and hold the power button for 5-7 seconds until a pop-up message appears, and tap Power Off to completely turn off your NOOK GlowLight Plus™. Wait for a minute or two, then press and hold the power button for 2 seconds to turn on your NOOK GlowLight Plus™.

Please give this a try and let me know the results. Thank you!