Hi there! My name is*****'m sorry that you're having this problem. I will be happy to help. Can you tell me whats going on with the screen please? What kind of "glitch" does it have?
Thank you for that information. Did you purchase directly from AMAZON?
Since you purchased it directly from Amazon, you should be able to login to your Amazon accoutn, click on order history and initiate a return.
As an independent contractor I don't have access to billing information but you can contact Customer Service via email at***@******.*** or you can view options for contacting them by chat or phone at ww2.justanswer.com/help.
Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
I can help you with this, but to be clear, this is a paid support service. The $5 was only a deposit to post your question, with the balance of the total fee being charged after speaking with an expert here. It is considered refundable if you don't get an answer, otherwise to continue you are agreeing to pay for my time and efforts in assisting you.
Initially, this symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.
The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.