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Ask Randy Boman Your Own Question

Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9254
Experience:  E-Reader Technician
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It seems to be fried. I was recharging it, and the low

Customer Question

It seems to be fried. I was recharging it, and the low battery symbol stayed on all day. Finally it went off, but now the screen is just white. Turning it off and on makes no difference.
JA: What's the make/model of your device? How old is it?
Customer: It's at least four years old. It's an Amazon kindle, and it's model Do1200
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i had not used it for a long time, and tried to recharge it starting yesterday. I have no troubleshooting options because the screen is now blank.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I might have used the wrong charger. I could only find the cable, so used the wall charger for another device at first. Then I bought the correct wall charger, but that did not help. okay. Thank you.
Submitted: 10 days ago.
Category: E-Readers
Expert:  Randy Boman replied 10 days ago.

Hi,

My name is***** will assist you.

I am sorry to hear that you are having this issue.

This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.
Please let me know if this does not work for you, or if you need any other assistance.

Customer: replied 10 days ago.
it did work. The kindle tree is back! Thank you so much.