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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 31326
Experience:  Avid repairer and trouble shooter of E-Readers
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Kindle frozen even after charging and rebooting, Not sure

Customer Question

Kindle frozen even after charging and rebooting
JA: What's the make/model of your device? How old is it?
Customer: Not sure how old. It is a paper-white. No bells and whistles
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just started a few hours ago fully charged Rebooted several times. Screen appears with book lists etc but nothing responds
JA: Anything else you want the eReader expert to know before I connect you?
Customer: What will this cost?
JA: You just pay a $5 deposit now and the rest only when you get a reply from the eReader Specialist. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.
Customer: Ok
Submitted: 15 days ago.
Category: E-Readers
Expert:  Richard replied 15 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle.

Let me know the results please

Thank you