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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 33116
Experience:  Avid repairer and trouble shooter of E-Readers
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Kindle paper has frozen on. Cannot get any response

Customer Question

Kindle paper white has frozen on . Cannot get any response including turning off. Help!!
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Not printer, kindle paper white 2 years old. Can't find model number
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Last night while trying to download. Have tried all things but all is frozen on
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Can it be fixed
Submitted: 3 months ago.
Category: E-Readers
Expert:  Richard replied 3 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle.

Let me know the results please

Thank you