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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 31233
Experience:  Avid repairer and trouble shooter of E-Readers
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How do I get my light to come back on, KOBO GLO is my model

Customer Question

How do I get my light to come back on
JA: What's the make/model of your device? How old is it?
Customer: KOBO GLO is my model and light icon has vanished along with the light
JA: How long has this been going on? What troubleshooting have you tried?
Customer: started last night turned pff and back on
JA: Anything else you want the eReader expert to know before I connect you?
Customer: can this be repaired/
Submitted: 14 days ago.
Category: E-Readers
Expert:  Richard replied 13 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kobo and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Kobo and use the light.

Let me know the results please

Thank you

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