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Cory
Cory, Technician
Category: E-Readers
Satisfied Customers: 3286
Experience:  E-Reader Expert
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With my Kindle fully charged I can no longer get the "swipe

Customer Question

With my Kindle fully charged I can no longer get the "swipe to open" command.
JA: What's the make/model of your device? How old is it?
Customer: It is less than one yr old. It was a Christmas present last year. I cannot read any of the writing on the back so I don't know the model.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just once, on Sunday. I haven't been able to do any troubleshooting. When I press the "on" button there is a green light but nothing else happens.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 16 days ago.
Category: E-Readers
Expert:  Cory replied 16 days ago.

Welcome, I am Cory. Thank you for asking your question today.

This can be caused by a glitch in the firmware.

Let's reset the firmware by pressing the power button for 40 seconds to reset the Kindle.

Let me know if it is working after that or if we have to troubleshoot further.

Customer: replied 16 days ago.
i'm holding button now. OK, looks like it's doing something.It worked! Thank you so much. I was lost without it.
Expert:  Cory replied 16 days ago.

I am glad we could get it working again!

Please do not forget to use the stars at the top of the page to rate my answer today.

Happy Holidays!

Cory

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