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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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The books I have bought over a period of time are still on

Customer Question

The books I have bought over a period of time are still on my computer but they have disappeared from my kindle. could you fix my problem please
JA: What's the make/model of your device? How old is it?
Customer: I have had my kindle for a number of years and I'm afraid I do not know the model No.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: A month perhaps, I have tried dragging them into my kindle,Istil have two Dictionaries installed.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I can not think of anything offhand.
Submitted: 4 months ago.
Category: E-Readers
Expert:  Richard replied 4 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and access the books.

Let me know the results please

Thank you