Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
Thanks for clarifying. There are a few things we can try for this.
On the password ***** type 'resetmykindle' without the quotations as the password. This will reset the device to factory, however Amazon saves all of your purchases so that you don't lose them. Simply reregister the Kindle with the same username and password ***** before.
OR Try to enter this number:###-##-####
Let me know if any of those work.
Hello, it appears your question is still open.Do you need more help with this?If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session.Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.Nathan