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Ask Cris Your Own Question

Cris
Cris, Technician
Category: E-Readers
Satisfied Customers: 6036
Experience:  A technician which covers all grounds including E-Readers.
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I have ordered/paid for six books for my Kindle which I have

Customer Question

I have ordered/paid for six books for my Kindle which I have nhot receiceved.?
JA: What confuses you?
Customer: Not receiving the books ---
JA: What's the make/model of your device? How old is it?
Customer: three years plus old model is paperlight
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Have been trying to get reselvoed for two months
JA: Anything else you want the eReader expert to know before I connect you?
Customer: ERXCEPT HAVING TROUBLEM WI TURNING PAGES
Submitted: 1 month ago.
Category: E-Readers
Expert:  Cris replied 1 month ago.

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

This appears to be a glitch within the software and can be resolved. Press and hold the power button for 20 seconds for the device to shut off then turn it back. Wait for the device to fully boot up and restore connections. Check to see if the books have now downloaded.

Let me know the outcome, reply back to me if the solution does not work. If it does please rate my service at the top and submit.